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FAQ

When can I place an order?

Orders for weekend delivery are open from Monday until Wednesday at 3:00 PM. Orders are subject to availability and may close earlier if we reach capacity for the weekend. See delivery policy for more information.

When does Hibilane deliver?

Hibilane currently delivers on Saturdays and Sundays. Your available delivery date will be confirmed via whatsApp or email. See delivery policy for more information.

Do you offer same-day or next-day orders?

Not at the moment. Hibilane works to a weekly ordering schedule so each weekend’s orders can be prepared and planned properly. See delivery policy for more information.

Where do you deliver?

Hibilane currently offers local delivery to Almere, Amsterdam and Diemen. We do not currently deliver outside these areas. See delivery policy for more information.

Can I collect my order?

Collection is not currently available. All launch orders are fulfilled through Hibilane local delivery.

Do you take custom orders?

Not at the moment. We are currently focused on our Hibilane menu. If custom orders become available, we will share the details on our website and social channels.

How can I contact Hibilane about an order?

Contact us by whatsApp, email or through our website contact form and include your order number.

When is my order confirmed?

Your order is confirmed once full payment has been received.

What happens if I am not available for delivery?

Please make sure your delivery details are correct and someone is available during your delivery window. If we cannot deliver because of incorrect details or no one is available, redelivery is not guaranteed and an extra delivery fee may apply.

Can I change my order after placing it?

Once your order is confirmed and paid, changes are not guaranteed. Contact us as soon as possible and we will help where we can. Significant reductions may be treated as a cancellation and may not be accepted.

Can I cancel my order?

Because Hibilane products are freshly prepared for a specific delivery weekend, confirmed and paid orders can only be cancelled with 24 hours after the order was made. Please check your order, delivery date and delivery details carefully before completing payment. See our terms and service for more information.

What should I do if there is a problem with my order?

Please contact us as soon as possible by email or through our contact form. Include your order number, a brief description and photos where relevant. If the issue is our responsibility, we will work with you on an appropriate resolution. See our terms and service for more information.

How quickly should I report a problem?

For visible issues such as damage, missing items or an incorrect order, please contact us preferably within two hours of delivery and include photos. For other quality concerns, contact us as soon as possible, preferably on the day of delivery.

How can I contact Hibilane about an order?

Contact us by email or through our website contact form and include your order number.